Login and Sign up outage
Nov 26, 10:53 ESTResolved - AWS resolved the issues with Cognito in at 7:30am, November 26th. Users should be able log in and have full access.Nov 25, 14:48 ESTIdentified - We're currently having...
View ArticleDAWSON Outage
Dec 7, 20:36 ESTResolved - This incident has been resolved. Users can now log back into DAWSON.Dec 7, 19:57 ESTUpdate - Still observing some failures with the API. We are continuing to monitor the...
View ArticleDAWSON Outage (West Coast)
Dec 15, 11:29 ESTResolved - Our service provider has resolved the issue with internet connectivity affecting west coast users, and DAWSON access is fully restored.Dec 15, 11:23 ESTMonitoring - We have...
View ArticleNew Account Creation Issue
Apr 11, 10:46 EDTResolved - The root cause has been identified and mitigation has been performed. New accounts can now be created as expected.Apr 11, 10:15 EDTInvestigating - Users creating new DAWSON...
View ArticleIncreased API Error Rates
Dec 19, 12:08 ESTResolved - This incident has been resolvedDec 19, 11:32 ESTMonitoring - Error rates appear to have fully recovered, and we are monitoring their status while continuing to...
View ArticleLogin and accessing Trial Session Errors
Dec 19, 14:36 ESTResolved - This incident has been resolved.Dec 19, 14:27 ESTMonitoring - We have implemented a fix, and we are monitoring users activity to ensure the application is fully...
View ArticleDocument generation is failing
Feb 13, 14:56 ESTResolved - This incident has been resolved as of 12:57pm Eastern. We have isolated the issue to a certain set of documents generated on one server, and we are working to ensure that...
View ArticleDAWSON Outage
May 8, 11:22 EDTResolved - This incident has been resolved as of 10:19 AM EDT. We have identified the affected documents and we are working to ensure they have been properly generated and, if...
View ArticleService Outage
Jun 13, 19:10 EDTResolved - This incident is resolved. DAWSON is fully operational.Jun 13, 17:36 EDTUpdate - The service provider has resolved the issue, and we have restored service to DAWSON. We will...
View ArticleCases with BBA partners as parties are currently returning errors
Dec 11, 11:18 ESTResolved - Cases with BBA partners as parties are no longer returning errors when accessed by DAWSON.Dec 11, 10:34 ESTInvestigating - Cases with BBA partners as parties are currently...
View ArticleDAWSON Deployment 03/16/2024
Mar 17, 00:09 EDTCompleted - DAWSON scheduled maintenance has been completed.Mar 17, 00:06 EDTVerifying - Verification of the new login UI is currently in progress.Mar 16, 23:30 EDTIn progress -...
View ArticleIncreased Error Rates
Apr 22, 12:31 EDTResolved - This incident has been resolved. We are continuing to monitor the application. Document service and uploading is operational.Apr 22, 12:14 EDTMonitoring - A fix has been...
View ArticleDAWSON Deployment 05/04/2024
May 4, 22:59 EDTCompleted - The scheduled maintenance has been completed.May 4, 22:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 3, 15:19...
View ArticleDAWSON Deployment 5/11
THIS IS A SCHEDULED EVENT May 11, 22:00 EDT - May 12, 01:00 EDTMay 10, 17:09 EDTScheduled - We will be undergoing scheduled maintenance at this time. DAWSON will be offline. Access to case documents...
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